Quick thought of the day The customer is always right! How many times have you heard this adage? In all honesty, I would not want to work for a company that believes or works with this principal in mind. Why would your employees have to bear the consequences of an angry impolite client? That client […]
Automating the voice of the customer. You are a manager of a company, or an owner, doesn’t matter and you decide to dig deeper to see how your company is performing. How do you do that? Well, if you look at the industry practice, you’ll set some KPIs and monitor them. Mostly these KPIs will […]
How asking the right question leads to valuable information. Imagine the scenario in which you are a manager of a large company. On a daily basis your employees are busy serving their clients. Everything looks fine on the outside until you decide to dig a little deeper. Let’s see how you can make good use […]
While NPS is fine it detracts you from your core focus.